Electricity bill payment via phone takes baby steps

According to Roger Fapom, the Deputy Director of Recovery at Eneo, the electricity distribution company, 250,000 of the company’s 970,000 customers have registered for the bill payment service by cellular phone provided by the country’s two largest mobile service companies.

However, in an interview with the Cameroonian weekly, Repères, Fapom notes that only 60,000 Eneo customers regularly pay their electricity bills using their phones. This represents about 25% of all mobile money customers.

It has been noted that, Mobile money payment users have identified a number of inconveniences with the system thus discouraging them from patronising this trend.

This recurring problem often leads to one’s electricity being disconnected for non-payment despite payment of the bill via cellular phone.