MTN gets ISO certification for network and customer relations

MTN Cameroon, leader in the telecommunication sector in Cameroon announced that following a rigorous assessment, its Network Group, and Customer Services was recently certified ISO 9001:2008 by SGS (Société Générale de Surveillance).

The network's Quality Management was audited on the basis of these key principles: Customer Focus, Leadership, Involvement of People, Process Approach, Systems Approach, Continual Improvement, Factual Approach to decision-making and Mutual Beneficial Supplier Relations.

The International Organization for Standardization (ISO) 9001:2008 provides a Quality Management framework to manage businesses while ensuring a philosophy of continual improvement in all aspects of the network.

Externally assessed on an ongoing basis to ensure that these business practices are maintained, it also involves Top Management in the improvement of the Quality Management System and aids the organization to become customer-focused.

MTN Cameroon has the most extensive, robust and world-class communications network which provides 93% of the population with the possibility of remaining connected to their loved ones by bridging the digital divide.

With this certification, its clients can be confident that MTN Cameroon’s Customer Services are dedicated to maintaining the highest efficiency, responsiveness and experience in achieving the company’s ultimate goal – guaranteed customer satisfaction.

It also recognizes efforts made by the organization over the past two years to enhance its closeness to millions of MTN clients, today possessing 18 customer touch points nationwide on top of its extensive distribution chain to address customer needs.

As an ISO 9001:2008 certified customer-oriented network provider, MTN Cameroon further confirms its leadership position in the Cameroonian telecommunications marketplace. MTN Cameroon’s network enhances corporate competitiveness among local businesses through the provision of simple, affordable and accessible communication solutions, everywhere they go.

“We are proud of the Quality Management of our network that ensures sustained customer satisfaction by producing and delivering services as well as support functions that meet customer needs and expectations.

At MTN Cameroon, we strongly believe that our decision to become ISO 9001/2008 certified is a proactive one that does not only responds to the ethical demands of our clients, but also demonstrates our commitment to providing quality services to all our customers”, says Karl Toriola, CEO MTN Cameroon.

This double certification makes MTN an example to follow in the quest for constant service geared towards excellence.

The excellence that make the company the leading telecommunications operator and also make it oriented towards the accelerated development of the economic and socio-cultural environment in which it operates.