Mobile phone clients still not satisfied with service

In a competitive market, in principle, customers should have the latitude to choose the product that suits them best, at the right price. In Cameroon, what happens on the mobile telephony segment, appears to be the exception. MTN, Orange, Nexttel and soon Camtel, four operators and yet the 16 million consumers, subscribers to mobile telephony, continue to decry the poor quality of the service.

A few weeks after the actual launch of the Nexttel network, subscribers still establish comparisons, as they will when Camtel will go operational. Clients face difficulties such as congestion, numbers unreachable, late reception of SMS mindless of the cost.

There again, advocacy of consumers towards a substantial reduction in prices doesn't seem to find a favorable echo among service providers. From the year 2,000, opening date of the mobile telephony market to 2011, the minute of communication has moved from 500 to 100 F. Today, the average of the prices revolves around 60F per minute. But for consumers, it can go even further.

Today, it is difficult to give the actual amount of the price of a telephone call. It is therefore in this environment of nurtured hope that the fourth operator enters. As from 2012, with the announcement of a third operator, complaints surfaced and all subscribers are hoping for a better service at affordable prices. Until it is proven, consumers look on the side of the infrastructure.