Mobile phone operators risk being sued by consumers

The Cameroon Consumers’ League has issued a one month ultimatum to mobile telephone operators in Cameroon to sit up and provide the quality services they promised users prior to migration from 2G(second generation) to 3G facility.

In a phone chat with The Journal, Delor Majellan Kamgain, President of the League hinted that they will engage legal action against the mobile telephone operators if after the May 7 deadline given in their ultimatum, there isn’t any recorded levels of improvement in the quality of internet connection and phone calls.

‘Our action is predicated on the numerous complaints we have received from users of their services and our own experiences for the time being,’ Kamgain said. ‘It is the right of consumers to get the services they pay for and anything short of that is tantamount to violation of consumers’ rights,’ he reiterated.

Our attempts to get a reaction from any of the operators were unsuccessful.

However, officials of the Cameroon Telecommunications Agency who talked to the Journal said that the problems are technically related.

Jessie Atugho Ekukole of the agency’s Communications Department told the Journal that such problems are normal during a transition period, adding that it is barely one month since the concession agreement was signed.

“They need time to change their equipment, install new ones and all these of course, should contribute in unstable and fluctuating network,” she added.